Privacy Policy | Reclaim Wellbeing

1. Introduction
Reclaim Wellbeing is committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and protect your personal information when you visit the website or use my services.

2. Information I Collect
I may collect and process the following data about you:

Personal Identification Information: Name, date of birth, email address, phone number, and address.
Health Information: Relevant health details you provide for the hypnosis session.
Notes: Brief notes from your interview regarding your reason for wanting a QHHT session and brief notes as to the outcome of the session.
Recording: Audio recording of session.
Payment Information: Billing address and payment details.
Technical Data: IP address, browser type, operating system, and other technical details collected via cookies and similar technologies.

3. Special Categories of Data
I may collect special categories of data should you choose to share this information:

Racial or ethnic origin.
Political opinions.
Religious beliefs or other beliefs of a similar or philosophical nature.
Sexual life or orientation.
Health information.

Your special category data will only be used for providing relevant treatment during your sessions and will not be used in any other way.
Special category data will only be processed where you have given explicit consent.

4. How I Use Your Information
I use the information I collect for the following purposes:

To provide hypnosis services and manage your sessions.
To communicate with you about appointments and other services.
To process payments and manage billing.
To improve my website and services based on your feedback.
To comply with legal obligations and protect our rights.

5. Legal Basis for Processing
I process your personal information based on the following legal grounds:

Consent: By providing your personal information, you consent to its use for the purposes described in this policy.
Contractual Necessity: To fulfil my contract with you to provide hypnosis services.
Legal Obligations: To comply with legal and regulatory requirements.

6. Data Sharing and Disclosure
I do not sell, trade, or otherwise transfer your personal information to outside parties, except:

With service providers who assist in operating my business (e.g., payment processors, IT service providers) and who are bound by confidentiality obligations.
If required by law or to protect our rights and the safety of others.

7. Data Retention
I will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:

Access: You have the right to request access to your personal data.
Rectification: You have the right to request correction of any inaccurate or incomplete data.
Erasure: You have the right to request deletion of your personal data, subject to certain conditions.
Restriction: You have the right to request the restriction of processing of your personal data.
Data Portability: You have the right to request the transfer of your personal data to another party.
Objection: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact me.

9. Security
I implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Data Controller

The data controller is Janet Simmons, Reclaim Wellbeing.

If you have any questions or concerns about this Privacy Policy or data practices, please contact me at: janet@hotskies.co.uk